We hope you are 100% Satisfied with all your purchases from us , but we understand that sometimes you may wish to return an item.
We have outlined our returns procedure below.
- As a valued customer you have a right to request a refund or replacement for faulty goods.
- If you change your mind, and provided it is within 14 days of delivery of your goods, you can request a refund, in which case refunds are only issued upon return of the goods. For food items they must be unopened and unused, and all other items must be in the original packaging and in a re-sellable condition.
- If the item or the packaging has been handled excessively, we reserve the right to deny or reduce the amount of the refund.
- We reserve the right to refuse or reject a return, if we cannot reasonably establish that the product was purchased from us.
- As a customer wishing to make a return, you must request a return via our email address and order number.
- One of our customer service team will then review your return request and contact you with further instructions. We aim to reply to all return requests within 2 working days.
- Your returns will be collected by one of our drivers within 3 days of receipt of your email
- We will either replace the product or offer you a full refund